Send us an email at to let us know that you want to make a return, and follow these instructions:

Return period

You have 14 calendar days to process the return for your order. This period begins the moment you receive your order.

*Customized products cannot be returned.

Print the form

Download the return form HERE.

Print it, fill it out, and include it in the shipment of the returned order.

Return the products in perfect condition

Products must be returned in perfect condition with their original tags and packaging or bag.

Shoes: the original box must be in perfect condition and cannot be used as a shipping box, if the box is in bad condition, the product cannot be exchanged/returned.

Send us your product

Address: QOOQER, Paseo Andrade 4B - Local  44600 Alcañiz

With the courier service of your choice.

Shipping costs are borne by the customer.

We’ll check that everything is okay

When your return reaches our warehouse, we’ll make sure everything is correct and in perfect condition.

Receive your refund

Once your package is received, your refund will be processed within 10 working days and credited to the original payment method used for your purchase.

Any questions about the return process?

Find more information on the FAQs page under the “Returns” section.

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