Shipping
All the information about QOOQER's order preparation times, shipping carriers and delivery costs, so you know exactly when your order will arrive, wherever you place your order.
How it works
Preparation
Your order is prepared within 1–2 business days after it has been confirmed.
Shipping
As soon as your order leaves our warehouse, you'll receive a tracking email with all the carrier information.
Delivery
Our Customer Support team is available if you have any questions or issues. Contact us at hola@qooqer.com or through your customer account.
Shipping costs and delivery times by country
Spain and Portugal
NACEX. Delivery in 1–3 business days
- €5.00 for orders under €150
- Free shipping on orders over €150
Balearic Islands
NACEX. Delivery in 2–3 business days
- Flat rate: €6.00
Canary Islands
NACEX. Delivery in 5–8 business days
- €9.00 up to 2 kg
- €22.00 up to 14 kg
- €48.00 over 14 kg
See details about taxes and customs clearance for the Canary Islands HERE.
Ceuta and Melilla
NACEX. Delivery in 5–8 business days
- €9.00 up to 2 kg
- €22.00 up to 14 kg
- €48.00 over 14 kg
VAT exempt. See details about taxes and customs clearance for Ceuta and Melilla HERE.
Europe 1
Germany, Austria, Belgium, France, Netherlands, Italy and Luxembourg
FEDEX. Delivery in 5–7 business days
- €9.00 up to 1 kg
- €12.50 from 1 to 14 kg
- €20.00 over 14 kg
Europe 2
Finland, Ireland, Greece, Denmark and Sweden
FEDEX. Delivery in 7–9 business days
- €12.00 up to 1 kg
- €15.00 from 1 to 14 kg
- €29.00 over 14 kg
Europe 3
Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Estonia, Lithuania, Latvia, Poland, Czech Republic and Romania
FEDEX. Delivery in 9–12 business days
- €14.00 up to 1 kg
- €19.00 from 1 to 14 kg
- €28.00 over 14 kg
Europe 4
Bosnia, Serbia, United Kingdom and Switzerland
FEDEX. Delivery in 9–12 business days
- €35.00 up to 1 kg
- €40.00 from 1 to 14 kg
- €50.00 over 14 kg
Europe 5
Norway
FEDEX. Delivery in 9–12 business days
- €50.00 up to 5 kg
- €68.00 from 5 to 14 kg
- €75.00 over 14 kg
Some postcodes are classified by FedEx as remote or hard-to-reach areas ("Out of Delivery Area / Tier C") and may be subject to an additional surcharge of €28.00, which will be automatically added to your shopping cart. More information at FedEx – Out of Delivery Area Surcharge.
Additional information:
The customer is responsible for possible import duties or local taxes.
Normal delivery times for your order may be affected during certain periods.
To ship outside of Europe, contact us at hola@qooqer.com.
Questions?
You can check the status of your order from your account. Got a question about your order? Get the answer HERE.