Envíos
Preparation
Your order will be prepared in our warehouses in a period of approximately 1 to 2 business days.
Shipment
Once your order leaves our warehouses, you will receive an email notification.
Delivery
Your order is complete. If you have any questions or concerns, you can contact our Customer Service team by email at hola@qooqer.com or through your account.
Costs and times by country:
Spain and Portugal
Peninsula
NACEX. Delivery in 1-3 business days
- €5.00 for orders less than €150
- FREE SHIPPING for orders over €150
Balearic Islands
NACEX. Delivery in 2-3 business days
- €6.00
Canary Islands
NACEX. Delivery in 5-8 business days
- €9.00 up to 2 kg
- €22.00 up to 14 kg
- €48 more than 14 kg
Ceuta and Melilla
NACEX. Delivery in 5-8 business days
- €9.00 up to 2 kg
- €22.00 up to 14 kg
- €48 more than 14 kg
Europe 1
Germany, Austria, Belgium, France, the Netherlands, Italy, Luxembourg
FedEx. Delivery in 5–7 business days.
- €9.00 up to 1 kg
- €12.50 from 1 to 14 kg
- €20.00 over 14 kg
Europe 2
Finland, Ireland, Greece, Denmark, Sweden
FedEx. Delivery in 7–9 business days.
- €12.00 up to 1 kg
- €15.00 from 1 to 14 kg
- €29.00 over 14 kg
Europe 3
Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Estonia, Lithuania, Latvia, Poland, Czech Republic, Romania
FedEx. Delivery in 9–12 business days.
- €14.00 up to 1 kg
- €19.00 from 1 to 14 kg
- €28.00 over 14 kg
Europe 4
Bosnia and Herzegovina, Serbia, United Kingdom, Switzerland
FedEx. Delivery in 9–12 business days.
- €35.00 up to 1 kg
- €40.00 from 1 to 14 kg
- €50.00 over 14 kg
Europe 5
Norway
FedEx. Delivery in 9–12 business days.
- €50.00 up to 5 kg
- €68.00 from 5 to 14 kg
- €75.00 over 14 kg
Important
Some postal codes are classified by FedEx as remote or hard-to-reach areas (Out of Delivery Area / Tier C) and may be subject to an additional surcharge of €28.00, which will be automatically added to the shopping cart when applicable.
For more information, please refer to FedEx – Out of Delivery Area Surcharge.
Additional information:
The customer is responsible for possible import duties or local taxes.
Normal delivery times for your order may be affected during certain periods.
To ship outside of Europe, contact us at hola@qooqer.com.
Questions?
You can check the status of your order from your account.
Got a question about your order? Get the answer HERE.