Shipping & Returns

Your order will be shipped within a maximum of 3 business days.

SPAIN* AND PORTUGAL: Free shipping on orders over €100. Orders less than €100 will have a shipping cost of €5.

*Except Canary Islands. For delivery to the Canary Islands, please contact us at hola@qooqer.com.

EUROPE: €10.50

REST OF THE WORLD: €14.50

If you are not at home to receive your package, the delivery company will leave a notification and will make second attempt the next business day. You can also request to pick it up from one of our pick-up locations.

 

Returns

After placing your order, you have 15 days to make a return. You can do this by following these instructions:

1. Contact us by email at hola@qooqer.com, and we will send you a message with the instructions to follow to make your return.

2. Once confirmation of the returned products has been made in our warehouse, we will proceed to credit you the corresponding amount. The refund will be made using the same payment method you used to place the order.

For returns, the product must be in the same condition in which you received it, with the original packaging and tag and in the same box or a similar one. Upon receiving your package at our warehouse, we will review the items and proceed with the refund.